Here you’ll find answers to the most frequently asked questions about our escape rooms in Zug.
Whether you’re playing for the first time, planning a team event or looking to book spontaneously – we’ve gathered all the key information for you.
Do I need to play Part 1 The Ticking Heart before playing Part 2 The Revenge?
No, not necessarily. While we do recommend playing The Ticking Heart first and then The Revenge, both games can be played independently of each other. The Revenge takes place several months after The Ticking Heart.
In which languages can I play?
ChatGPT:
We are a larger group — how should we book?
When should we arrive?
Please arrive on time for your booked slot. For example, if your game starts at 5:00 PM, please arrive exactly at 5:00 PM. Arriving earlier is not necessary, and we cannot guarantee early entry.
If you arrive late, we may have to shorten your playing time accordingly.
Can we cancel the booking?
We reserve your booking exclusively for you, which means cancellations involve effort and loss on our part. Therefore, we kindly ask you to cancel only in case of an emergency. According to our terms and conditions, cancellations are free of charge up to 72 hours before your scheduled time. If you cancel within 72 hours or do not show up, the full booking price will be charged. If you are unable to attend yourself, you may transfer the booking to friends or family.
Do we need any prior knowledge or language skills?
No, you don’t need any prior knowledge. Our puzzles are designed to be solved through logical thinking, dexterity, and good team communication.
However, good language skills are required! All team members should have a good command of either German or English.
Are the escape rooms wheelchair accessible?
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Will we actually be locked in?
No, you will not actually be locked in. The main door you enter through always remains unlocked, and in an emergency, you can leave the room at any time through this door.
In our game The Revenge, you will be handcuffed at the start. But don’t worry – the handcuffs are attached to carabiners, so you can easily release yourself at any time without a key.
Sometimes there are situations where a door closes behind you. Some of these doors are secured with magnetic locks. In this case, a magnet keeps the door closed while the circuit is active. In an emergency, you can simply press the emergency button next to the door – this will interrupt the circuit and the door will open immediately. Additionally, all magnetic locks automatically release in the event of a power outage.
I suffer from claustrophobia — are the games at Inside Breakout suitable for me?
Our escape rooms are designed to offer exciting and immersive experiences, but never to create a real feeling of being trapped. The main door you enter through always remains unlocked and can be opened at any time in an emergency.
If you suffer from claustrophobia, we recommend contacting us in advance. We can tell you more about the rooms and help you decide which game is best suited for you.
Are we allowed to show up to the game under the influence of alcohol?
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Are children's birthday parties possible?
You can find all information about children’s birthday parties under Events.
What are the prices for children?
The prices for children are the same as for adults.
Fragen zur Preiserhöhung
Due to the general increase in costs, we are also forced to adjust our prices. The new prices will take effect on October 12, 2025.
All games booked before October 12, 2025 – regardless of the play date or payment status – will of course still be charged at the old prices.
For gift vouchers, the printed value always applies, not the number of players.
Example: A voucher for “2 players” with a value of CHF 118.– can of course still be redeemed. The new price for two players is CHF 150.–, so the voucher will be credited with CHF 118.– and the difference can be paid either when booking or on site.